External Hard Drive Recovery Edinburgh

External Hard Drive Recovery - Western Digital

This external hard drive is in for data recovery, this was posted into us as the customer doesn’t stay in Edinburgh.  I wont forget this Western Digital Drive in a hurry, lets put it that way.

The customer said the drive would not respond whenever he accessed certain files.  Very strange.  The drive would work perfectly well for hours on end.  We tried to open a certain files.  It was as the customer said.  This external drive is a USB 3 connection and is encrypted we connected  it to our imager.  The next step is to see if the data recovery machine can build a head map from from the hard drive.  This was successful. 

Next we tried to get the drive to ID on the imager.  Changing settings within the DDI eventually got the drive to ID.  We started the copy process, this was very slow.  This took about 2 days to image pass 1,2,3 and 4.

The drive is ready to post back to the customer.

Western Digital Portable Drive Recovery Edinburgh

At JT Data Recovery our External Hard Drive Recovery Service covers any make and model of external hard drive.  Western Digital Passport/Passbook, Seagate Expansion/Free Agent.  Whatever the make and model we can help with firm advice and good practice to maximize the chances of getting your precious data back.

Our free data recovery evaluation is available from our Edinburgh office, in person or send us your device in the post.  We can recover your data and send it back to you.

Contact us 0131 235 2486

wd hard drive recovery

WD My Passport Data Recovery


WD My Passport Data Recovery

Our Edinburgh office received this WD Passport in for data recovery.  Little did we know how much time and effort this drive was going to take.  We knew from the customer that the drive had been dropped.  We had already advised her the that the chances of data recovery would be slim.  The donor drive was in stock so a little time was saved here.  After changing the heads we would normally get a full data recovery done in an afternoon.

data recovery edinburgh

Hard Drive Recovery Service Edinburgh

As you can see this is going to take along time.  The drive did Id and allow access every time its connected.  However the data imaging process is very very slow.  One of the longest data recovery jobs I’ve ever seen.  Data recovery too 7 weeks.

At JT Data Recovery we have the time and dedication to get your data back.  Unlike the big national data recovery companies we will spend time on the more difficult cases if the data required is critical.

We can handle any Western Digital hard drive data recovery case.  From faulty USB3 and USB C cable connection problems to faulty encrypted Smart Ware external drives, we can help.

Smart ware encryption is active in some WD external hard drives.  We can recover your data and bypass the encryption during the drive recovery process with PC 3000.  PC 3000 is the industry leading data recovery hardware and software solution.  Any specialist data recovery company will have at least one of these machines.

Contact us 0131 235 2486 24 hours a day.


Our Data Recovery Services.

Samsung Data Recovery Edinburgh


Samsung Data Recovery Edinburgh

A customer dropped this drive off at our Edinburgh office, a Samsung hard drive for data recovery.  He assured me this hadn’t been dropped and I believed him.  We started to work on the drive.  The drive had no power no nothing.  It was totally dead.  This model of Samsung Hard Drive does suffer from a common problem call stiction.  This is when the head gets stuck on the hard drive platter.  The most common way to tell this, is the drive would power on and try to start and then beep a few time and switch off.  I think this is whats happen in this case.


samsung hard drive recovery edinburgh

Data Recovery Edinburgh

As you can see, we have a destination drive but the customers drive should be the source, nothing has appeared.  Investigation required.


More testing of the Samsung Hard Drive before coming to a the fact the heads will need to be swapped over before data recovery can begin.

IMG_2555002edinburgh data recovery

Inside the hard drive we found the heads had stuck as we thought.  We did have a donor drive in stock.  We then stripped the donor drive and changed the heads over.  After eventually getting the drive to ID we imaged it on the DDI.  The picture above is the customers drive with the stuck heads and the recovered files list on the right.

The Samsung / Seagate ST series of hard drive do have a reputation for this kind of drive issue.  Best avoided if you can.

Anyway at JT Data Recovery in Edinburgh we have seen many similar cases of stiction with Samsung Drives needing Data Recovery, our Edinburgh lab is fully equipped to deal with them.

If you have a similar issue, Samsung Data Recovery or any other hard drive model please get in contact for the best advice to keep your data safe.

Contact us 0131 235 2486